Excellent Customer Service
Posted: Sun May 07, 2023 1:12 pm
I just wanted to give Dean at Datsunparts.com and Vanessa at Distinctive Industries a public thank you for standing behind their products and providing excellent customer service. Thanks Dean and Vanessa!
I have been working on restoring my headrests and purchased a reupholstery kit from Dean at Datsun Parts.
When I opened the package, the back plate pieces had been folded and noticeably creased. I tried my best to iron them out and squish them between heavy books, but nothing worked.
I sent Dean an email on Tuesday afternoon, and he immediately reached out to Vanessa at Distinctive Industries and she replied quickly and shipped out replacement material shortly after. I just got the package today, in time to get them done (hopefully) this weekend!
We're very lucky to have a bunch of great vendors like Dean, Lynn & Jim, Brian, Stan, Mike, etc. and I like to show gratitude as deserved.
PM
I have been working on restoring my headrests and purchased a reupholstery kit from Dean at Datsun Parts.
When I opened the package, the back plate pieces had been folded and noticeably creased. I tried my best to iron them out and squish them between heavy books, but nothing worked.
I sent Dean an email on Tuesday afternoon, and he immediately reached out to Vanessa at Distinctive Industries and she replied quickly and shipped out replacement material shortly after. I just got the package today, in time to get them done (hopefully) this weekend!
We're very lucky to have a bunch of great vendors like Dean, Lynn & Jim, Brian, Stan, Mike, etc. and I like to show gratitude as deserved.
PM